I may collect the following information:

• Name

• Email address

• Phone number

• Information submitted through contact forms

• Appointment scheduling information

• Information necessary for providing counselling or therapy services

Appointment Booking

Appointments may be scheduled through NeetoCal. Information submitted through the booking system may be collected and processed for appointment management and client communication.

Payment Processing

Payments are processed securely through Razorpay.

I do not store or have access to your complete credit card, debit card, UPI, net banking, or other payment credentials. Such information is processed directly by Razorpay in accordance with their policies.

Use of Information

Your information may be used for:

• Scheduling and managing appointments

• Providing therapy or counselling services

• Communication regarding appointments

• Sending invoices, receipts, and payment confirmations

• Maintaining professional records where appropriate

• Complying with legal and ethical obligations

Note: You may at any time withdraw your consent to collection, storage, and use of the sensitive personal data by addressing a written communication to the contact details provided below.

Age Requirement

Therapy services offered through this website are available only to adults aged 18 years and above. Individuals under the age of 18 should not book sessions or submit personal information through this website.

Confidentiality

Information shared during counselling or therapy sessions is treated with confidentiality.

However, confidentiality may be limited in circumstances including:

• Where disclosure is required by law

• Where there is a serious risk of harm to yourself or others

• Where there is suspected abuse or neglect requiring reporting under applicable laws

• Where you provide written consent for disclosure

Third-Party Services

This website may use third-party services including:

• Google Sites

• NeetoCal

• Razorpay

These services may collect and process information according to their own privacy policies.

Data Security

Reasonable measures are taken to protect personal information. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Cookies and Analytics

This website may use cookies or similar technologies provided by Google or other service providers to improve website functionality and understand website usage.

Retention of Information

Information may be retained for as long as necessary to provide services, comply with legal obligations, maintain professional records, or resolve disputes.

Contact

For questions regarding this Privacy Policy, please contact:

Jessica Arora
Email:  silverliningswithjessica@gmail.com