Last Updated: June 2026 

Cancellation by Client

Appointments cancelled at least 24 hours before the scheduled session/supervision may be:

• Rescheduled without additional charge, or

• Refunded upon request

Late Cancellation

Appointments cancelled less than 24 hours before the scheduled session/supervision are generally not eligible for a refund.

Missed Appointments (No-Show)

If a client fails to attend a scheduled appointment without prior notice, the session fee is non-refundable.

Joining Your Online Appointment

Your appointment will take place via Google Meet using the link provided in your booking confirmation email.

Please join the meeting at your scheduled time. If you have not joined the meeting, I will send you a reminder email and continue to wait for up to 20 minutes from the scheduled start time. If you still do not join the meeting within those 20 minutes, the meeting will be concluded, and the appointment will be considered a no-show. 

Except in cases of a genuine emergency, no refunds will be issued for no-show appointments. If you experience an unforeseen emergency that prevents you from attending, please contact me as soon as possible so we can discuss the situation.

Cancellation by Therapist

If the therapist needs to cancel a session, the client may choose:

• A full refund, or

• Rescheduling at a mutually convenient time

Technical Issues

For online sessions significantly disrupted by technical difficulties, reasonable efforts will be made to reschedule or continue the session as appropriate.

Refund Processing

Approved refunds will generally be processed within 5–10 business days through the original payment method, subject to banking and payment provider timelines.

Exceptions to the Cancellation Policy

In exceptional circumstances, such as serious illness, hospitalization, bereavement, or other unforeseen events beyond the client's reasonable control, requests for a refund or rescheduling may be considered on a case-by-case basis. Any such accommodation is offered solely at the therapist's discretion and is not guaranteed. 

Approved Refunds in Exceptional Circumstances

Where a refund is granted as an exception under this policy, a deduction of Rs. 50 (INR) will be applied towards payment gateway and transaction processing charges. The remaining balance will be refunded to the original payment method.

Contact

For refund or cancellation requests:

Jessica Arora
Email:  silverliningswithjessica@gmail.com

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